Yes, The Aussiepay Privacy Policy can be found here

Yes, The Aussiepay Environmental Policy can be found here

What do I do if I want to terminate an employee?

Complete a Termination of Employment form and forward it to your consultant.  If you need the termination processed urgently, call your consultant to book an Urgent Process.  Be sure to write TERMINATED next to that employee on the next input sheet. Remember to include the reason for termination.

How do I set up a new employee?

Ask the employee to complete and sign a TFN Declaration (available from our Resources section on this site).  Complete the New Employee Form and fax or email it to Aussiepay.  Please do not send us the TFN Declaration.

Do I need to send the TFN Declaration to the Australian Tax Office?

No. Aussiepay transmits TFN declaration information to the ATO electronically, so you do not need to complete the employer section of the declaration, or send it to the ATO.  File it in your personnel files.

What do I do if an employee claims they have not been paid?

Check to see if the employee’s payment details appear on the management reports sent to you.  If not, then the employee has not been paid.  You can elect to either pay the employee with the next pay run or request an urgent pay run.  If the details are on the reports, it is possible that the banking details are incorrect.  Retrieve the banking details that you provided to Aussiepay and ring us for clarification.

If the error is Aussiepay's, we will produce a payment at no charge. If the error is not Aussiepay's an adhoc payroll charge will apply.

What do I do if pay has been sent to an incorrect bank account?

Once you advise Aussiepay of the correct details we will identify where the funds are and as soon as they are traced, arrangements will be made to pay the employee.

What do I do if an employee claims they have been paid incorrectly?

Check the management reports to identify whether the employee has been paid incorrectly or not. Advise Aussiepay of changes that must be made.

What do I do if an employee wants an extra tax or other deduction?

Refer to the requirements in this handbook.  Advise Aussiepay by forwarding the details with your next payroll.  To cancel a standard deduction, simply advise us of the cancellation date in writing.

What reporting is included in my service fee?

Should you require additional reporting or services additional fees will be incurred.  Should you decide that you require additional reporting on a regular basis, please call your payroll consultant who will discuss the most effective way of meeting your needs.

Check the details provided on the TFN Declaration match those provided to Aussiepay and call Aussiepay to have the matter clarified.

Aussiepay makes Super payments on my behalf. Why can't some payments be made?

Aussiepay and the Super funds require certain information in order to "talk to each other" and ensure the money is allocated to the correct account. Aussiepay will inform clients if required information such as the Member Number or Employer Number is missing. If the information is not provided by the time a payment is due to be made, Aussiepay will inform the client that they need to make their own arrangements to fulfil their SGC obligations.

What do I do when I need to make outstanding Superannuation payments?

You can send a cheque directly to the Super fund/s, send a cheque directly to the ATO or make other arrangements for the Super to be paid. Aussiepay can make Super payments on your behalf if all necessary information is provided by the cut-off date. Without this information, it is the client's responsibility to ensure they are compliant with SGC legislation.